During a recent upgrade from vCenter Server 5.5 Update 2d to vCenter Server 5.5 Update 3b it kept failing at the web client upgrade. After successfully upgrading Single-Sign On I proceeded with the upgrade of vSphere Web Client. I got the following error during the installation:

Error 29702 unable to configure log browser windows service please check vminst.log in system temporary folder for details

The update to 5.5 3b caused disk capacity to fill up and make the installation process unable to finish the upgrade. The SSO install worked but the WebClient fails with error 29702. The primary issue was that over 40GB of space on C drive was taken up with SSO upgrade. I searched for fixes and found the following link but before carrying out the task of removing the Java Components and re-installing again I wanted to check with support on the procedure.

The steps I followed to fix the issue were:

Step 1: Go to Control Panel, select VMware vCenter Server – Java Components and select uninstall

vmware java component unistall

Step 2: Click ok to confirm the uninstall

vmware java component unistall step 2

Step 3: Click Yes to confirm reboot

java component uninstall step 3

Step 4: Following the reboot you can then begin the upgrade process once again and this time it will succeeed. Run the vCenter installer and from Custom Install select vCenter Single Sign-On. Click Next.

vcenter upgrade step 1

Step 5: Click Install

vcenter upgrade step 3

Step 6: The single sign-on components will begin to install, including components such as OpenSSL

vcenter upgrade step 3

One of the key components being installed is VMware JRE.

vcenter upgrade step 4 vmware JRE

Step 7: If you get prompted to close some applications select “Close the applications and attempt to restart them”. Click Ok.

vcenter upgrade step 5

Click ok to the prompt to close apps automatically

vcenter upgrade step 6

Step 8: Click Finish to complete the Single Sign-On upgrade

vcenter upgrade step 7

Step 9: Click on vCenter Web Client to begin the next stage of the upgrade

vmware upgrade step 8

Step 10: Click Yes to continue

vmware upgrade step 9

Step 11: Click Accept License agreement and click Next

vmware license agreement

Step 12: Click Install to begin the web client installation

vsphere web client install

Step 13: Click Finish to complete the installation

vsphere web client installation completion

Once you click Finish click Ok on the dialog to advise that the services will take a few minutes to restart

vsphere web client installation completion 1

Step 14: Select vCenter Inventory Service and click Install

vcenter inventory service upgrade step 1

Step 15: Click Yes for Inventory Service install

vcenter inventory service upgrade step 2

Step 16: Click Next to continue the installation process

vcenter inventory service upgrade step 3

Step 17: Click Accept License agreement and click Next

vcenter inventory service upgrade step 4

Step 18: Click Install for inventory service

vcenter inventory service upgrade step 5

Step 19: Click Finish on completion

vcenter inventory service upgrade step 6

Step 20: Install vCenter Server

vcenter server upgrade step 1

Step 21: Click Ok to continue

vcenter server upgrade step 2

Step 22: Click Next to continue

vcenter server upgrade step 3

Step 23: Click to accept the license and click Next

vcenter server upgrade step 4

Step 24: Enter the database user login credentials, VC_User

vcenter server upgrade step 5

Step 25: Click Install at the Customer Experience Improvement Program

vcenter server upgrade step 6

Step 26: Click Finish to complete the installation

vcenter inventory service upgrade step 6

Leave a Reply

Your email address will not be published. Required fields are marked *